Refund policy

Refund Policy

Last Updated: August 31, 2026

At VEXORIANDEL, we are committed to providing high-quality digital products and excellent customer service. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

All products sold through our website are digital downloads, including ebooks, planners, guides, workbooks, and printable resources. No physical products are shipped.

Because digital products are delivered immediately after purchase, all sales are generally considered final.

2. General Refund Policy

Due to the nature of digital content, refunds are generally not available once your purchase has been delivered or made available for download.

However, customer satisfaction is important to us. If you experience a genuine issue with your purchase, we encourage you to contact us within 7 days of your order. We will carefully review your request and work with you to find a fair resolution whenever possible.

3. Eligible Refund Requests

Refunds or replacements may be considered in situations such as:

  • You were accidentally charged more than once for the same order.
  • You received the wrong digital product.
  • Your purchased file is corrupted or cannot be downloaded, and we are unable to provide a working replacement.
  • A technical issue on our side prevents successful delivery of your purchase.

4. Refunds Generally Cannot Be Provided For

  • Changing your mind after purchasing.
  • Accidentally purchasing the wrong ebook.
  • Not reading the product description before completing your purchase.
  • Compatibility issues with unsupported devices or software.
  • Differences in personal expectations or preferences.
  • Expected pet training, behavioral, or wellness results not being achieved.
  • Failure to download or save your purchased files after successful delivery.

5. Technical Support

If you experience any problems accessing or downloading your ebook, please contact us before requesting a refund. Most technical issues can be resolved quickly by our support team.

6. How to Request a Refund

If you believe your purchase qualifies for review, please contact us within 7 days of your purchase and include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A description of the issue
  • Screenshots or supporting information, if applicable

7. Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout. Depending on your payment provider, refunds typically appear within 5–10 business days.

8. Chargebacks

We kindly ask that you contact our support team before initiating a payment dispute or chargeback. We are committed to resolving legitimate concerns quickly and fairly whenever possible.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with your purchase, please contact us:

VEXORIANDEL MARKETING LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

EIN: 42-4782629

Email: contact@vexoriandel.com
Phone: +1 (575) 242-6023